Incident with our ticket and support system

Incident Report for Sendcloud

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 11:39 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2024 - 11:17 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 14, 2024 - 10:56 CET

Identified

Users may encounter issues when contacting our support channels, and there may be a delay in responding to support tickets.

Our team is diligently working to restore the system.

Updates will follow.

Posted Nov 14, 2024 - 10:24 CET

This incident affected: Sendcloud (Sendcloud Chat, Sendcloud Phone).